How Can We Help?
Get help with your Munch City account, orders, food truck listing, payments, delivery, or anything else you need.
We’re here to help customers and food truck owners get the most out of Munch City.
What can we help you with?
Search FAQs
Quick answers for customers, food truck owners, and payments.
Customers
How do I find food trucks near me?
Use Browse Trucks or the map, then allow location or enter an address to see nearby food trucks.
How do I place an order?
Choose a truck, add menu items to your cart, then checkout for pickup or delivery when available.
How does pickup work?
After checkout, the food truck confirms and prepares your order. Watch your order status and pick up when it is ready.
How does delivery work?
If delivery is enabled, enter your address at checkout and follow delivery updates from the order page.
How do I save a food truck as a favorite?
Open a food truck profile and tap Follow or Favorite so it appears in your saved list.
How do notifications work?
Notifications help you track order updates, truck updates, deals, and important account activity.
How do I reset my password?
Go to Sign In, choose Forgot Password, and follow the email reset link.
How do I update my saved address?
Open your account, choose saved addresses, then add, edit, or remove delivery addresses.
Food Truck Owners
How do I list my food truck?
Use List Your Food Truck to submit your business details. The Munch City team can help with onboarding.
How do I claim an existing listing?
Use Claim Your Food Truck and submit your ownership details for review.
How do I upload my menu?
Owners can add categories, items, descriptions, pricing, tags, and photos from the owner dashboard.
How do I accept orders?
Once your profile and menu are ready, enable ordering from your dashboard and manage incoming orders.
How do I enable delivery?
Delivery options can be set from your dashboard. Munch City can help configure DoorDash delivery where available.
How do QR codes work?
Each food truck can use QR codes to send customers directly to its Munch City profile or menu.
How do I get paid?
Owner payouts are handled through the connected payment setup configured for your Munch City account.
How do Munch City plans work?
Plans give food trucks access to listing, ordering, promotion, and dashboard tools based on the selected tier.
How do push notifications work?
Owners can send approved updates and campaigns to followers based on plan limits and notification settings.
Payments
What payment methods does Munch City accept?
Munch City supports card payments and configured wallet options where available.
How do refunds work?
Refunds are reviewed based on the order issue, payment status, and food truck fulfillment details.
How are food truck payouts handled?
Payouts are tracked through the owner billing and payment setup connected to each food truck account.